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PRIVACY POLICY (UPDATED 3rd September 2024)
 

At SpiderGate, we prioritize your privacy and are committed to providing a secure experience when you use our website, services, and products. We recognize the significance of your personal information and are dedicated to managing it with care. When you engage with us, we may collect certain personal details such as your name, email address, password, username, contact list, and images. By using our services, you agree to the collection, use, and possible transfer of your information as described in this policy. This Data Privacy Policy details how we handle your personal data and our practices for protecting your information.

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  1. The Data We Collect from Users

    At SpiderGate, your privacy is our priority, and we are committed to being transparent about the data we collect. The information we gather depends on how you interact with our website, services, and products. Here's an overview of the types of data we collect:
     

    • ​Personal Identification Information: When you register for or use SpiderGate’s services, we may collect personal details such as your name, email address, phone number, and physical address. This information allows us to customize our services to better meet your needs and to maintain clear communication with you.
       

    • Account and Login Information: To manage your account, we collect details like your username, password, and security settings. If you sign in using third-party accounts, we may access data such as your profile information; however, we do not retain or use this data beyond the current session.
       

    • Contact Information: With your permission, we may access and store your contact list. This enables us to notify you when your contacts join SpiderGate and to synchronize your contacts across our applications, improving your communication experience. When you install certain SpiderGate mobile apps, you may be asked to provide your phone number and grant access to your address book. We store a copy of your address book on our servers to:

      • Notify you when your contacts join SpiderGate

      • Identify which of your contacts are SpiderGate users

      • Correctly display contact names during calls or SMS

      • Synchronize your contacts across SpiderGate applications for contact suggestions
         

    • ​Device and Usage Data: We automatically collect technical information from your device, such as IP addresses, device identifiers, and browser details. This data helps us analyze how you engage with our services and allows us to quickly resolve any issues that may occur.
       

    • Financial and Transaction Data: When you make payments or subscribe to our services, we collect necessary financial information, including billing details, transaction history, and payment methods. This data is essential for processing transactions and managing your account.
       

    • Communication Data: We may record any interactions you have with our customer support or other communication channels to assist with your inquiries and enhance our services.
       

    • Photos and Media: When you upload or share content such as profile pictures or other images, we collect this information to support our services' functionality. We do not use or share these images for any other purposes without your explicit consent. This applies specifically when using Team Chat and uploading photos in channels.
       

    • Cookies and Tracking Technologies: We utilize cookies and other tracking technologies to gather information about your usage of our website. This data, which includes page views, traffic patterns, and various metrics, helps us improve your overall user experience.
       

    • Data from Third Parties: We may obtain information from reliable partners and vendors. This data is handled in line with our privacy practices and in compliance with relevant laws.
       

    • Collection of User Information: SpiderGate gathers personal data when you create an account, use our solutions, products, or services, subscribe to our mailing lists, or provide information for other purposes. We may also receive data from business partners and vendors. We ensure that all collected data is handled in accordance with our Privacy Policy and relevant privacy laws.
       

    • Access and Use of Web Pages: Some SpiderGate web pages require a username and password to access. The use of these pages, as well as any downloadable information or programs, is subject to our Terms of Use and Privacy Policy. Unless you request the deletion of your data, we may retain it to ensure compliance, manage software licenses, and monitor the use of our services and applications.
       

    • Purpose of Data Collection: We collect data to enhance your experience and improve our services. The specific purposes for which we collect data include:
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      • Providing and Improving Services: To deliver and improve our solutions, products, and services tailored to your needs and preferences.

      • Communication: To communicate with you about updates, promotions, and important information related to our services.

      • Account Management: To manage your account, process transactions, and provide support.

      • Compliance and Security: To ensure compliance with legal obligations, maintain the security of our services, and prevent fraud or misuse.

      • Analytics and Research: To analyze usage patterns and trends to enhance our offerings and user experience.

        ​We will clearly inform you of the purpose of data collection at the time of collection and ensure that your data is handled in accordance with our Privacy Policy and applicable laws.
         

    • Data Transfer and Third Parties: SpiderGate will not share your personal data with third parties without your consent, except as specified in the "Information Sharing and Disclosure" section of this policy.
       

    • International Data Transfers: With your consent, we may transfer your data within SpiderGate or to third-party service providers. This may involve transferring data across international borders to other countries or jurisdictions.
       

  2. How we use your data?

    At SpiderGate, we are dedicated to using your information responsibly and transparently. This section outlines how we utilize the data we collect from you:
     

    • To Provide and Enhance Our Services: We use your information to deliver and improve the products and services you request. This includes:

      • Service Delivery: Processing transactions, managing your account, and offering customer support.

      • Service Enhancement: Analyzing usage patterns and feedback to refine our offerings and develop new features.
         

    • To Personalize Your Experience: We use your data to tailor your interactions with SpiderGate, ensuring a more relevant and engaging experience. This includes:

      • Customization: Providing personalized content and recommendations based on your preferences and usage history.

      • Communication: Sending you updates, promotions, newsletters, and special offers that align with your interests.
         

    • To Ensure Security and Compliance: We use your information to protect our services and meet legal obligations. This includes:

      • Security Measures: Implementing safeguards to prevent unauthorized access, fraud, and misuse of our services.

      • Compliance: Adhering to legal requirements and industry standards to ensure the security and privacy of your data.
         

    • To Communicate with You: We may use your contact information to keep you informed about:

      • Service Updates: Notifying you of any changes to our services, policies, or terms.

      • Support: Offering assistance and addressing any questions or concerns you may have.
         

    • To Analyze and Research: We use your data to gain insights and enhance our services. This includes:

      • Usage Analytics: Monitoring how you interact with our services to identify areas for improvement.

      • Research: Conducting studies and analyses to improve our offerings and optimize the user experience.
         

    • To Fulfill Legal and Regulatory Obligations: We use your data to comply with legal and regulatory requirements, including:

      • Legal Compliance: Ensuring our practices adhere to applicable laws and regulations.

      • Dispute Resolution: Managing legal claims, disputes, and other legal matters.

        ​We may use your information for additional purposes with your consent or as allowed by law. If you have any questions or concerns about how we handle your data, please refer to our full Privacy Policy or reach out to us directly.
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  3. ​​Information Sharing and Disclosure
     

    • ​Global Data Transfer: User Information may be stored and processed in any country where SpiderGate and its affiliated companies operate. For purposes of sharing or disclosing User Information in line with this Privacy Policy, SpiderGate may transfer your data outside of your country of residence. By using SpiderGate’s website, solutions, products, and services, you consent to the transfer of your User Information across international borders. Such information may be subject to oversight by regulatory authorities in both the jurisdiction where the data is processed and your country of residence or citizenship. If you are an EU resident, please be aware that these countries may not provide the same level of data protection as required under Directive 95/46/EC of the European Union.
       

    • Sharing with Third Parties: To provide our services effectively, SpiderGate may share User Information with our affiliated companies, carriers, and partner service providers. This includes:

      • Service Providers: Partners who support our services, such as payment processors, email delivery services, analytics providers, customer support, and hosting services.

      • Compliance: Ensuring that these third parties follow stringent security and privacy practices and comply with applicable laws.
         

    • ​Co-branded Services: Some SpiderGate services may be co-branded or provided in partnership with other companies. By using these services, you agree to the sharing of User Information with both SpiderGate and the partner company as needed. Additionally, SpiderGate may combine your data with information from other services to enhance or create new offerings. With your consent, we may also match your contact details with those provided to third-party services to deliver relevant benefits.
       

    • Partner Services: To deliver the SpiderGate solutions, products, and services you request, SpiderGate may need to share some User Information and traffic data with group companies, carriers, partner service providers, and agents. This may include providers of PSTN-VoIP gateways, WiFi access services, distributors, and third-party organizations involved in banking, payment processing, email delivery, analytics, customer support, or hosting. SpiderGate requires these third parties to implement appropriate organizational and technical measures to safeguard User Information and traffic data and to comply with applicable laws. SpiderGate’s affiliated companies adhere to this Privacy Policy or are bound by confidentiality and data transfer agreements.
       

    • Internal Data Protection: At SpiderGate, User Information and traffic data are stored on secure servers with restricted access. We do not share, sell, rent, or trade your personal or traffic data with third parties without your explicit consent, except as specified in this Privacy Policy.
       

    • Situations Requiring Disclosure: We may disclose User Information in the following situations:

      • With Your Consent: When you have explicitly authorized us to share your information.

      • Service Provision: To fulfill the services you have requested.

      • Third-Party Services: To third parties who assist SpiderGate in delivering services, but only to the extent necessary for their functions.
         

    • Legal and Safety Compliance: You acknowledge and agree that SpiderGate may, at its sole discretion, cooperate with affected third parties by providing information and data in civil or criminal proceedings if you breach the Terms of Use or Privacy Policy.

      You also understand and agree that SpiderGate does not endorse or take responsibility for the content of customer communications. SpiderGate is not liable for any unlawful, harassing, libelous, privacy-invasive, abusive, threatening, harmful, vulgar, obscene, tortious, or otherwise objectionable content, nor for content that infringes upon the intellectual property or other rights of others.

      SpiderGate may monitor or disclose private communications and User Information to third parties for the following reasons:

      • Legal Requirements: To comply with laws, legal processes, or orders from competent authorities.

      • Terms Enforcement: To enforce our Terms of Use or Privacy Policy.

      • Legal Claims: To address claims of rights violations by users.

      • Safety and Protection: To safeguard the rights, safety, or property of SpiderGate or others.
         

    • ​Cooperation with Third Parties: In the case of legal disputes or violations of our Terms of Use or Privacy Policy, SpiderGate may collaborate with third parties by providing relevant information or data. Please note that SpiderGate does not endorse or assume responsibility for the content of user communications or any resulting harm.
       

    • Marketing and Updates: We may use User Information to send you updates, offers, and other relevant information, unless you have opted out of receiving such communications.
       

    • Business Transactions: In the event of a business transaction, such as the sale of subsidiaries or assets, User Information may be transferred as part of the transaction. We reserve the right to include User Information in any such business transfer.
       

  4. Securing Your Information
     

    • Protection Measures: Your SpiderGate account is protected by a password to ensure your privacy and security. We have implemented various security measures, including physical, electronic, and managerial safeguards, to protect your User Information and the data you share with us. However, while we strive to secure your data, absolute protection cannot be guaranteed. We encourage you to take precautions to safeguard your personal information online. For enhanced security, we recommend regularly changing your passwords, using a combination of letters and numbers, and ensuring you access our services through a secure browser.​
       

    • Responsibility for Credentials: You are responsible for keeping your username and password confidential. Do not share them with unauthorized individuals. If you suspect your credentials have been compromised or notice any unauthorized transactions, please contact us immediately at support@spidergate.com.sg. SpiderGate is not liable for any damages resulting from security breaches or unauthorized use of your credentials.
       

  5. Anti-Spyware Policy
     

    • ​Commitment to Privacy: SpiderGate is dedicated to safeguarding customer privacy and providing a secure online experience. We understand that spyware poses a serious threat to both privacy and the overall user experience, and we are committed to protecting you against such risks.
       

    • Definition and Scope: Spyware refers to any software that is secretly installed on a user's computer and collects or transmits User Information over the internet without the user's knowledge or consent. Unlike cookies and web beacons, which are not considered spyware, spyware can capture sensitive information such as email addresses and credit card details, and may even alter a user’s computer settings.
       

    • Zero Tolerance Policy: SpiderGate enforces a strict zero-tolerance policy against the use of spyware. Any intentional deployment of spyware by SpiderGate employees, agents, partners, or affiliates will result in immediate dismissal, contract termination, and/or forfeiture of payment.
       

  6. Anti-Spam Policy
     

    • ​Zero Tolerance for Spam: SpiderGate upholds a strict zero-tolerance policy against spam. We are dedicated to ensuring that all our communications are respectful and based on consent.
       

    • Reporting Spam: If you receive unsolicited or unwanted messages that you believe may be spam and suspect they are related to SpiderGate, please report them to us. Forward the spam message to support@spidergate.com.sg, and we will promptly investigate and take appropriate action to resolve the issue.
       

    • Our Commitment: We value your privacy and are committed to preventing spam. Any misuse of our services for spamming purposes will be addressed rigorously in line with our policies and applicable regulations.
       

  7. Third Party Sites
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    • ​Links to External Websites: SpiderGate’s website may contain links to third-party websites that are not under our control.
       

    • No Sharing of User Information: SpiderGate does not share User Information with these third-party websites and is not responsible for their privacy practices. Once you leave our site, we recommend reviewing the privacy policy of the third-party website to understand how they handle any information they may collect from you.
       

    • Responsibility for Third-Party Actions: SpiderGate is not liable for any actions or omissions on third-party websites, including any breaches of their privacy policies.
       

  8. Contacting You
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    • ​Notifications and Compliance: SpiderGate may contact you to address issues or faults related to our solutions, products, or services. We may also reach out if there are concerns about a breach of our Terms of Use or Privacy Policy, or in response to complaints regarding your use of our offerings.
       

    • Request for Feedback: Occasionally, SpiderGate may ask for your feedback on your experiences with our solutions, products, or services. Providing this feedback is entirely voluntary. Any feedback collected will be used solely to evaluate and improve our offerings and will not be stored as User Information or combined with other User Information.
       

  9. Changes to Privacy Policy
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    • ​Amendments: SpiderGate may update this Privacy Policy periodically at its discretion. When significant changes are made regarding the use of User Information, we will notify you by posting a notice on our website or by updating the Privacy Policy.
       

    • Review Responsibility: You are responsible for periodically reviewing this Privacy Policy, particularly if the revision date is more recent than when you last reviewed it. This will ensure you are informed of any updates or changes.
       

    • Effective Date of Changes: Changes to the Privacy Policy will take effect as specified in the notice provided. By continuing to access our website and/or use our solutions, products, and/or services after these changes are announced, you agree to be bound by the updated Privacy Policy.
       

  10. Your Rights
     

    • ​Access and Correction: You have the right to access and correct your personal information. To update or amend your information, please contact us directly. We may require you to take reasonable steps to verify your identity before granting access or making any changes.
       

    • Opt-Out Policy: You can opt out of receiving marketing communications by following the instructions provided in those messages or by contacting us directly. Please note that opting out of marketing communications does not stop us from sending non-promotional messages, such as service updates or important notifications.
       

    • Data Deletion: You have the right to request the deletion of your personal information by canceling your account. While we will make every effort to delete your data, please be aware that some information may remain in backup copies for a period of time due to technical constraints.
       

  11. ​International Data Transfer: We may transfer your information to countries outside of your own, including to our servers and third-party service providers located worldwide. By using our services, you consent to the transfer of your information to these locations. Please note that data protection laws in these countries may differ from those in your country of residence.

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