FAQ

Q: How long is my subscription(s) valid for?

A: It is valid for 12 months upon the date of activation.

Q: How can I check for my subscription validity period?

A: You can email support@spidergate.com.sg. Please provide your name, agency and mobile number used for your SpiderGate subscription.

Q: If my credits in my account runs lows, how do I do a top up? Is there a minimum top up amount?

A: Login to your account at https://portal.spidergate.com.sg and go to the Payment tab to perform a top up. The minimum top up amount is S$50.

Q: Do I have to maintain a balance in my account?

A: No. However, if your balance is insufficient, you will not be able to perform SMS Marketing campaigns until you perform a top up.

Q: Why did my campaign stop halfway?

A: This is likely due to insufficient credit in your account. Please perform a top up. Once your have done so, you should be able to go back to your campaign and resume it.

Q: Is there an expiration for my credits in my account?

A: Credits will expire after 6 months of non-usage. To prevent credit expiration, please perform an SMS Marketing campaign which consumes credit (at least 1 DNC check made or 1 SMS sent).

Q: Can I use SMS Marketing Add On without Global DNC Mobile?

A: Yes. However, your SMS Marketing Campaigns will not be checked against the DNC registry (SMS) and we are not liable for any PDPC cases arising from your usage.

Q: Is there an expiration for my credits in my account?

A: Credits will expire after 6 months of non-usage. To prevent credit expiration, you can perform a call using the BizPhone app. Do make sure the call connects.

Q: What happens to my SpiderGate subscription if I move to a different agency?

A: We do not support transfer of accounts across agencies. As such, if you do move to a different agency, you will have to purchase a new SpiderGate subscription under the new agency.

Q: How do I renew my subscription?

A: You can email support@spidergate.com.sg. Please provide your name, agency and mobile number used for your SpiderGate subscription.